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IT Support and Helpdesk Services 24x7 London | Expert Help
Seem-less Server & PC Monitoring

24/ 7 Monitoring For Your Business

Gain Peace of mind
Our I.T. professionals can monitor almost anything from our 24×7 NOC.

For almost any business, maintaining a large-scale I.T. environment can be a particularly challenging task, especially with limited staff and shrinking I.T. budgets.

Contact us today to get started with our 24×7 monitoring services

As your trusted advisor we bring together the right combination of hardware, software and people to meet your IT needs!

Professional, Certified Experts Supporting Your Business.

HELP DESK 24 X 7

A Seamless Extension of Comdigits RMM & NOC
Benefits
  • Level 1-3 Support:

Our Help Desk technicians are skilled in both Level1 & Level2 desktop & server support . Level 3  support is seamlessly esclated to our NOC.

  • Industry-leading Service:

We answer most cals in fewer than 30 seconds and our First Call Resolution is 77% (as compared to the industry average of 64%

24 / 7 x 365: Let Us Take the Nightshift

When you call for technical support, they expect quick response times, a high-quality of service and expert problem resolution. Unfortunately, delivering superior service and support poses both economic and staffing challenges for nearly every business today. To provide consistent and responsive customer service, you’ll need a 24x7x365 help desk.

However, this means your technicians have to be available around-theclock– including nights, weekends and holidays. And whether it’s overtime pay to put a strain on your wallet, or overworked employees operating unproductively, there are numerous obstacles that must be overcome when staffing and managing an in-house help desk.

Smart Sourcing: An Effective, Affordable Alternative

With Comdigits Help Desk, you can exceed customer expectations and provide superior service without hiring additional staff or be straining existing resources. Through extensive investments in process, training and technology, our certified Help Desk technicians provide Level 1 and 2 support to end-users. Best of all, you pay a low, fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk – and we’ll absorb daily routine maintenance and troubleshooting, so your employees can focus on important, revenue-producing projects. Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. By leveraging a caller ID system, we create a seamless, experience that becomes a natural extension of your organisation. When a customer calls, we immediately recognize the caller and display important user and machine configuration data alongside open and recent tickets. This means our technicians can begin solving problems immediately, without wasting time asking for basic customer information.

Comdigits Help Desk is a robust extension of our industry-leading remote monitoring and management (RMM) platform, as well as our world-class Network Operations Center (NOC). This means that when a customer calls, we’re often already aware of the problem they’re experiencing – and are actively working to resolve it.
Additionally, our Help Desk and NOC technicians share a common ticketing system, enabling both teams to collaborate, tackle complex problems simultaneously, and ensure that all issues are diagnosed and resolved quickly. This integration and communication create an optimal experience for your customers.

Service Level

  • Help Desk is available for sites that are using Elite Server Care.
  • All hours are based on your client’s local time zone. 
  • After Hours only applies to MSPs who provide daytime support themselves and choose Comdigits to deliver extended support at night, on weekends, and during holidays. After hours coverage is not applicable to full-time workers on second or third shifts 
  • 24 x 7 Coverage is for single shift workers who need extra support during off hours such as nights, weekends, and holidays. 24 x 7 Coverage is per end client and does not apply to use of a single machine shared by multiple shifts.
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