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Technical Support | Intelligent Monitoring Flexible, Proactive IT Support
24/7/365 monitoring For Your Business

INTELLIGENT MONITORING

Gain Peace of mind

For almost any business, maintaining a large-scale I.T. environment can be a particularly challenging task, especially with limited staff and shrinking I.T. budgets.

As your trusted advisor we bring together the right combination of hardware, software and people to meet your IT needs!

Our I.T. professionals can monitor almost anything from our 24×7 NOC. Contact us today to get started with our 24×7 monitoring services
Professional, Certified Experts Supporting Your Business.

Advancing Technology Service Intelligent Monitoring & Alerting

Smarter Alerts. Fewer Tickets. Brilliant Results.
Intelligent Monitoring

Alerting A proprietary alerting system that generates smart, actionable alerts that you can trust. Tickets generated by our IntelligentMonitoring system include remediation documentation and best practices – designed to not only help you solve the issue at hand, but avoid future problems as well. Problems are also classified based on alert status and severity, so you can quickly and easily determine which issues require immediate attention.

RMM Platform

Remote Monitoring and Management (RMM) software was built to streamline and simplify IT management, allowing service providers to operate more efficiently and focus on business growth. So what good is the software if you need to spend all day babysitting it?

Proactive Alerts

Comdigits managed IT services model is built to help you save time, not waste it – and that starts with our RMM platform built on our proprietary intelligent monitoring system, which includes over 2,400 pre-configured alerts. We set out to design a platform that operates with the same understanding of alerts, events and tickets that a seasoned technician does; in other words, we created an RMM platform that thinks like a tech.

Spend Less Time Managing Your RMM Tool

How Does It Work?

RMM (Remote Management Tool)

Our proprietary Intelligent Monitoring & alerting system aggregates data and common issues across all of our endpoints to generate smarter, more actionable tickets than any other platform.

Key Features

Tickets are only created when issues actually require attention, reducing the number of unnecessary alerts and false positives. When Comdigits RMM agent is deployed, it immediately begins capturing device performance information and scans system processes, applications, and event logs. Once identified, these events are communicated back to our Intelligent Monitoring & Alerting system, which executes a rules-based analysis to group related alerts into unified, actionable tickets.

Once created, tickets can either be escalated back to you or remediated by our Network Operations Center (NOC) technicians (depending on your site’s service levels). This process can eliminate up to 80 percent of false or erroneous alerts found in other RMM tools and helps prevent unwanted clutter in your portal.

In addition, tickets generated by our Intelligent Monitoring & Alerting system will include remediation documentation and best practices – designed to not only help you solve the issue at hand but avoid future problems as well. Problems are also classified based on alert status and severity, so you can quickly and easily determine which issues require immediate attention.

Intelligent Monitoring & Alerting in Action

Let’s say there’s an Exchange issue at one of your client’s offices. There’s a laundry list of potential reasons why; and to make matters worse, other RMM platforms will actually create unique tickets for each one of these potential causes. So now you’ve got one problem, and 5 or 6 tickets have been created, and it’s up to your technicians to sift through them one by one until the actual cause of the problem is discovered.

With Comdigits RMM, rather than being inundated with multiple tickets and little to no information on how to actually solve the problem, our Intelligent Monitoring & Alerting system does the troubleshooting and alert consolidation for you. Next, one single ticket would be created to list out all potential causes of that issue. Our NOC technicians can then step in and begin troubleshooting to determine what the actual cause of the problem was, and to identify whether any action or intervention from you is needed.

A Proactive Approach to Monitoring & Management

You don’t know what you don’t know, right? So if you’re stuck working with an RMM tool that requires you to manually classify and configure what alerts and events to look for, how proactive can you truly be when it comes to your support and services?

Fortunately, our platform is directly supported by our NOC technicians – and both the software and our technical teams are constantly getting smarter.  So why waste time researching what policy or threshold to set for that RAID Controller when your RMM platform can do the work for you?

  • * All Prices displayed on this site excludes VAT
  • * All Prices displayed on this site excludes VAT

Service Level

  • Help Desk is available for sites that are using Elite Server Care.
  • All hours are based on your client’s local time zone. 
  • After Hours only applies to MSPs who provide daytime support themselves and choose Comdigits to deliver extended support at night, on weekends, and during holidays. After hours coverage is not applicable to full-time workers on second or third shifts 
  • 24 x 7 Coverage is for single shift workers who need extra support during off hours such as nights, weekends, and holidays. 24 x 7 Coverage is per end client and does not apply to use of a single machine shared by multiple shifts.
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