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Server Support Installations & Maintenance in London | Comdigits.com
Seem-less Server support

We take care of your IT - You focus on your business

Gain Peace of mind
Your time is precious. You have more important issues to deal with than your servers and your network. It is, however, important to your business and in need of attention to ensure it’s managed, monitored, optimized and secure. Our fully managed services program is the ideal solution for small to large businesses. We know that your organization demands the utmost in network reliability and quality of service.

As your trusted advisor we bring together the right combination of hardware, software and people to meet your IT needs!

Professional, Certified Experts Supporting Your Business.

3 Care Levels

Essential
Essential Server Care provides basic monitoring, alerting and ticketing to help you operate more efficiently. You’ll spend less time filtering alerts and researching resolutions, and our NOC will alert you when critical issues arise.
Preferred
With Preferred Server Care, you can completely offload server monitoring and management to Comdigits NOC. Alerts and tickets are sent to our remediation teams, which remotely connect to troubled servers to apply the appropriate solution. You can monitor systems and ticket statuses from anywhere.
Elite

Elite Server Care puts you in complete control, allowing you to create and assign issue-based tickets to our NOC technicians for full problem resolution. You can also forward any event identities, application messages, windows error messages and other anomalies to Comdigits for best-effort troubleshooting and resolution.

Server Care

Features
  • Unlimited Remote IT Support
  • Realtime Server Monitoring
  • Realtime Alerting Services
  • Regular Updates
  • Hardware & software audits 
  • Ticket Based Workflow
  • LogMeIn Pro Remote Control
  • Ticket escalation with steps to resolution
  • Patch Whitelisting Service
  • Multi-vendor antivirus management
  • Remote restart of services by NOC

* All Prices displayed on this site excludes VAT

Essential

£ 35 /server/month
  • Business Hours 08:00 am - 06:00pm

Essential 24 x 7

£ 49 /server/month
  • 24/7
Features
Includes all Features of Essential Care +
  • Full remote problem resolution by NOC
  • Patch deployment by NOC
  • Discounted Project Services

* All Prices displayed on this site excludes VAT

Preferred

£ 35 /server/month
  • Business Hours 08:00 am - 06:00pm

Preferred 24 x 7

£ 49 /server/month
  • 24/7
Features
Includes All Features of Essential & Preferred Care +
  • Proactive or on-demand server restart
  • Global policy troubleshooting
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack installation

* All Prices displayed on this site excludes VAT

Preferred

£ 35 /server/month
  • Business Hours 08:00 am - 06:00pm

Preferred 24 x 7

£ 49 /server/month
  • 24/7

Server Care Features

Essential server Care
Essential Server Care provides basic monitoring, alerting and ticketing to help you operate more efficiently. You’ll spend less time filtering alerts and researching resolutions, and our NOC will alert you when critical issues arise.
Key Features
  • 2400+ preconfigured alerts through our proprietary IntelliMon™ software
  • Hardware & software audits
  • LogMeIn Pro
  • Alert filtering
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • Multi-vendor antivirus management – we update definitions for AV vendors
  • Remote restart of services and applications (NOC Access Level 1, only)
  • 24×7 chat support for Product related issues
  • PSA integration support
  • Automated low disk space alert and clean-up (Windows/NOC Access Level 1, only)
  • Automated patching with flexible installation schedule and optional reboot
Benefits

Comdigits RMM monitors all of your servers, and our expert NOC technicians will call you – day or night – when critical issues arise. 

Remote restart minimizes down-time and reduces after-hours call volume.

In addition to creating alerts & tickets, we leverage our extensive knowledgebase to provide tips and information for remediation and resolution.

We ensure that AV software is up-to-date, minimizing the risk of security breaches and providing peace of mind.

We do extensive testing on Microsoft security patch rollups and publish a detailed report that lists issues we’ve identified along with any steps to avoid or remediate the problem. This enables you to anticipate issues and minimize client impact when patching their machines.

Essential server Care

With Preferred Server Care, you can completely offload server monitoring and management to Comdigits NOC. Alerts and tickets are sent to our remediation teams, which remotely connect to troubled servers to apply the appropriate solution. You can monitor systems and ticket statuses from anywhere.

Key Features
(includes all Essential features) Our NOC resolves up to 90% of alerts related to:
  • Active Directory
  • Exchange
  • DHCP/IIS
  • Blackberry
  • Citrix Terminal (except XenApp 6)
  • Sharepoint
  • SQL
  • Windows Terminal Server
  • VMware
  • VSS
  • SBS
  • Windows/Hyper-V
  • Diagnose all uncertain hardware alerts (i.e. potential battery replacements)
  • Resolve Windows patch failures and reboot based on patch schedule you set
  • Reinstall corrupt antivirus software, and offer 24×7 chat support for antivirus issues
  • Email Roundup Monitoring
  • Automated restarts and low disk space clean-up
  • Discounted Tech Advantage projects
Benefits
  • Our NOC technicians will troubleshoot and proactively address issues on monitored servers, and independently resolve alerts and tickets for you – further minimizing downtime for your business.
  • Our AV management is expanded – we proactively update definitions and reinstall AV software as necessary, keeping you and your clients secure with the knowledge that they are always protected.
  • The NOC team will delete unwanted logs or clean up disks as needed, so you and your clients will never miss a beat.
Elite Server care
Includes All Features of Essential & Preferred Care +

Elite Server Care puts you in complete control, allowing you to create and assign issue-based tickets to our NOC technicians for full problem resolution. You can also forward any event identities, application messages, windows error messages and other anomalies to Comdigits for best-effort troubleshooting and resolution.

(includes all Essential & Preferred features)
Assign occasional maintenance/projects tickets including:
  • AV scan and remediation for infections
  • Service Pack Installation
  • Driver updates for servers
  • Firmware updates (with LOM access, or – if vendor provides through the console)
  • Server Cluster Health Checks and remediation/ recommendation for improvement Citrix XenApp hotfixes, rollup installations and configuration
Email / Exchange
  • 3rd Party Email to On-Premise/Hosted Exchage Server Migration
  • 3rd Party to 3rd Party Email Migration
  • Exchange 2007 to Exchange 2013 Migration
  • Exchange 2010 to Exchange 2013 Migration
  • Exchange Co-Existence Setup
  • Exchange Cross Forest Migration
  • Exchange DAG setup
  • Exchange SBS 2003 Migration to Office 365
  • Exchange Setup for Multiple Domains
  • Exchange to Office 365 & Outlook Configuration
  • Hosted Exchange to 3rd Party Email Migration
  • Office 365 Migrations
  • On-Premise Exchange Server to 3rd Party Email / Hosted
  • Exchange Migration
  • On-Premise Exchange Server to Office 365 Migration
Maintenance & Management
File & Print Server
  • Configuring DFS
  • File Server / Data Migration
  • Printer / Print Server Migration
Messaging
  • Lync Setup
Network
  • Firewall Configuration
  • Firewall Configuration with Failover
  • Firewall Migration
  • Firewall Site to Site VPN Setup
  • VPN Setup
  • Remote Desktop Gateway Install and Configuration
  • Router Configuration
  • SBS – RWW & VPN Setup
P2V
  • Migrate VM servers to new host
SBS
  • SBS Migration from 2003 to 2008
  • SBS Migration from 2003 to 2012

Service Level

  • Help Desk is available for sites that are using Elite Server Care.
  • All hours are based on your client’s local time zone. 
  • After Hours only applies to MSPs who provide daytime support themselves and choose Comdigits to deliver extended support at night, on weekends, and during holidays. After hours coverage is not applicable to full-time workers on second or third shifts 
  • 24 x 7 Coverage is for single shift workers who need extra support during off hours such as nights, weekends, and holidays. 24 x 7 Coverage is per end client and does not apply to use of a single machine shared by multiple shifts.
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