With Comdigits Help Desk, you can exceed customer expectations and provide superior service without hiring additional staff or be straining existing resources. Through extensive investments in process, training and technology, our certified Help Desk technicians provide Level 1 and 2 support to end-users. Best of all, you pay a low, fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk – and we’ll absorb daily routine maintenance and troubleshooting, so your employees can focus on important, revenue-producing projects. Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. By leveraging a caller ID system, we create a seamless, experience that becomes a natural extension of your organisation. When a customer calls, we immediately recognize the caller and display important user and machine configuration data alongside open and recent tickets. This means our technicians can begin solving problems immediately, without wasting time asking for basic customer information.