Seem-less Server & PC Monitoring
24/ 7 Monitoring For Your Business
Gain Peace of mind
Our I.T. professionals can monitor almost anything from our 24×7 NOC.
For almost any business, maintaining a large-scale I.T. environment can be a particularly challenging task, especially with limited staff and shrinking I.T. budgets.
Contact us today to get started with our 24×7 monitoring services
As your trusted advisor we bring together the right combination of hardware, software and people to meet your IT needs!
Professional, Certified Experts Supporting Your Business.
Remote Monitoring & Management Platform Features
Remote Monitoring and Management (RMM) software was built to streamline and simplify IT management, allowing service providers to operate more efficiently and focus on business growth.
Benefits
Monitoring & Reporting
- Intelligent Monitoring
Alerting A proprietary alerting system that generates smart, actionable alerts that you can trust. Tickets generated by our IntelligentMonitoring system include remediation documentation and best practices – designed to not only help you solve the issue at hand, but avoid future problems as well. Problems are also classified based on alert status and severity, so you can quickly and easily determine which issues require immediate attention.
- SNMP Monitoring
Unify network device management through SNMP monitoring of network devices such as printers, UPSs, Firewalls, and Routers.
- Network Availability Monitoring
If one or more network devices at a site is unreachable, our agents will be unable to report back to the Data Center, resulting in multiple tickets being created and assigned to you. Network Availability Monitoring allows you to consolidate those tickets into a single “device down” ticket.
- Reporting
We provide our partners with a wide variety of reports and data insights – including technical systems information, asset collection, preventative maintenance, performance and application monitoring, and more. We also provide three Executive Reports:
On-Demand Executive,
Monthly Executive (short), and
Monthly Executive (detailed).
Asset and inventory scans are also scheduled to run weekly to capture hardware, software, and operating system settings from user desktops.
Automation
- Scripting
- Patch Management
Maintenance & Management
- Endpoint Protection
- Client Communicator
It also integrates with our Help Desk, so users can request help via chat rather than over the phone.
- Mobile App
Service Level
- Help Desk is available for sites that are using Elite Server Care.
- All hours are based on your client’s local time zone.
- After Hours only applies to MSPs who provide daytime support themselves and choose Comdigits to deliver extended support at night, on weekends, and during holidays. After hours coverage is not applicable to full-time workers on second or third shifts
- 24 x 7 Coverage is for single shift workers who need extra support during off hours such as nights, weekends, and holidays. 24 x 7 Coverage is per end client and does not apply to use of a single machine shared by multiple shifts.